Providing you the best possible customer
service and repair
At SRXGlobal, we emphasise the importance
of knowing where your product is in its
life cycle, as different stages require
different product strategies. Our product
life cycle management incorporates an integrated
repair function which enables buffer stocks
to be kept at a minimum.
This
process includes mobile
field support specifically to perform
all field logistics to either repair
product
at customers’ premises or supply
customer with a replacement. Part of
SRXGlobal’
dedicated efficiency includes integrated
repair, warehouse
facilities and call
centre.
The ideal of multi-functionality is evident
at SRXGlobal because it is common practice
for customers to have very specific and
unique processes associated with the custom-made
service of their product. These will be
replicated in the service workshops to
enable detailed needs to be met.
